What our Patients Say
We are always looking to better measure, and to then improve, the care we provide. As part of this improvement focus, we ask all of our patients about their experience across a wider range of indicators, all of which relate to the domains of care set by our quality regulator, the CQC.
Read some of the feedback we’ve received from patients recently:
"I had a very positive experience at the Cambridge Heart Clinic and give it the highest possible rating. I was there for a consultation with Dr Schofield. The reception was very pleasant and I was offered office or tea as I waited in a nice waiting area. I saw a technician who did a cardiogram on me and she was very pleasant. My consultation with Dr Schofield went well. He was very nice and expained my situation to me and arranged for me to have another echogradiogram in six months. The billing process was well organised and went without problems."
Mr LGPatient
"I have been attending the Heart Clinic for approximately 9 months, which has included the provision of a Pacemaker - throughout this time I have always found all members, with whom I have been in contact, extremely professional, outstandingly caring and understanding - I have the highest regard for them all and am quite clear that they are wholly committed to providing an outstanding service. I am enormously grateful for the detailed care and attention that I have received."
"Having recently had the privilege of being reviewed and treated at the clinic I was most impressed by the thoroughness and care provided."
Mr KWPatient
"Fitted me in for an Echo within a day, treated with professionalism and compassion. Highly recommend."
"I had the convenience of a Saturday appointment (a very good idea) and from start to finish the experience was exceptional. Very friendly receptionist and Marta who performed my echo was very nice and very calming, I felt at ease throughout the entire procedure. I cannot praise this clinic or the staff highly enough! Thank you."
Mrs HCPatient
"All staff were caring and professional. There were no delays. Terrific service."
Mr DRPatient
"Excellent, professional and friendly care by all staff - thoroughly recommend - and thank you to you all!"
Mrs MTPatient
"I've only been here the once and its the most welcoming place ever when it comes down to a hospital I'd nominate Cambridge Heart Clinic the top of all hospitals in Cambridgeshire I wouldn't want to go any where else. It is the top for everything in my eyes and mind I've been into lots of departments for a number of things not just for myself but my kids and my friends and my dad and every where I go I feel relaxed and not pressured for anything keep up the good work everyone I just wish I could get a little job there in anything so that's why I've given top stars on my review."
"Brilliant care once you get in, might want to leave a bit earlier to get parked."
Mr MWPatient
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