Patient Feedback Scores

For patients undergoing a cardiac procedure, we ask 12 key patient feedback questions across a number of key areas including:

• Involvement in decision making
• Physical environment
• Consultant care
• Nurse Care
• Dignity and privacy
• Cleanliness
• Likely to recommend

Whilst we only opened recently, our responses to date have been overwhelmingly positive, which we are very proud of. To date, 93 patients have completed our feedback surveys, a response rate of 100%, and from these we achieved an average patient feedback score of 99.25% across all twelve questions. Our patients gave us a score of 100% across eight of our twelve questions.

Below is an infographic summarising their feedback scores:-