Claire Dellow
Patient Services Manager
Nico-Blue Robinson
Private Patient Administrator
Claire leads our service operations at Cambridge Heart Clinic. She has been working in the private healthcare sector for the last 10 years and has a wealth of experience in customer service management and relationship building.
She prides herself in being an approachable and knowledgeable leader with strong communication skills.
Nico-Blue has worked at Cambridge Heart Clinic since 2018 in a variety of administration roles.
Nico-Blue manages the pathway for our NHS Echocardiogram service and assists with all aspects of the private patient journey from initial contact through to arranging consultations, diagnostic tests and booking Cath Lab procedures.
Nico-Blue brings a wealth of previous customer service experience having worked in both the NHS and private health sector. She is passionate about delivering a patient experience at Cambridge Heart Clinic that is of the highest quality.
Sue Starling
Private Patient Administrator
Alla Thomas
Financial Accountant
Sue is our Senior Private Patient Administrator. She joined our administration team in 2019.
She is responsible for all patient activities from initial contact through to arranging consultations and diagnostic tests. Sue also co-ordinates the scheduling of our clinics and procedures, working with consultants to ensure a smooth and high quality patient experience. She is a passionate advocate of consumer choice and has developed excellent working relationships with all NHS staff at Addenbrooke’s hospital.
Alla is our lead financial accountant and responsible for the day-to-day financial management of Cambridge Heart Clinic. She holds an AAT qualification.
She is passionate about patient care and also the importance of sound financial disciplines. Alongside her financial duties, she is heading up our company’s drive towards greener and more environmentally friendly policies.
In her spare time Alla enjoys playing tennis and spending time tending her garden.
Medical Advisory Committee
Executive Management Committee
Cambridge Heart Clinic has a Medical Advisory Committee (MAC) to ensure we achieve and maintain medical excellence across all our services. All medical practitioners that operate with us must complete a strict application process to apply for practising privileges and be part of our MAC. These practice privileges must be renewed annually. The MAC which offers guidance and advice on all areas of clinical practice and meets at regular quarterly intervals through the course of the year. The MAC has a robust clinical governance strategy with appointed leads for clinical governance and clinical audit. The MAC also reports into the Cambridge University Hospitals NHS Foundation Trust Clinical Governance committees. This ensures robust controls are always in place for the quality and effectiveness of care we deliver.
Our Clinical Director is Dr Peter Pugh, lead consultant cardiologist, who also holds the position of Clinical Director of Cardiology at Addenbrooke’s. This closely joined governance and reporting structure helps to ensure clinical safety is maintained across all our services.
Cambridge Heart Clinic is a partnership between the Cambridge University Hospitals NHS Foundation Trust (CUH) and Regent’s Park Healthcare (RPH). The partnership is led by an Executive Management Team (EMT) comprising senior executive directors from each organisation and the Clinical Director, Dr Peter Pugh.
CUH is represented by Mr Nicholas Parry-Ockenden, Divisional Director at CUH and Dr Anil Ohri, Chief Executive of RPH. The EMT meets at quarterly intervals and provides strategic, financial and operational steer to the partnership.