Business Support Team

Andrea Ramsay
Patient Services Manager

Sue Starling
Senior Patient Administrator

Andrea leads our service operations at Cambridge Heart Clinic. She has been working in the NHS for the last 20 years as a clinical cardiac radiographer and manager and has a wealth of experience in customer service management and relationship building.

She prides herself in being an approachable and knowledgeable leader with strong communication skills.

Sue has worked at Cambridge Heart Clinic since 2019.

Sue assists with all aspects of the private patient journey from initial contact through to arranging consultations, diagnostic tests and booking Cath Lab procedures. 

Sue brings a wealth of previous customer service experience having worked in both the NHS and private health sector. She is passionate about delivering a patient experience at Cambridge Heart Clinic that is of the highest quality. 

Medical Advisory Committee

Executive Management Committee

Cambridge Heart Clinic has a Medical Advisory Committee (MAC) to ensure we achieve and maintain medical excellence across all our services. All medical practitioners that operate with us must complete a strict application process to apply for practising privileges and be part of our MAC. These practice privileges must be renewed annually. The MAC which offers guidance and advice on all areas of clinical practice and meets at regular quarterly intervals through the course of the year. The MAC has a robust clinical governance strategy with appointed leads for clinical governance and clinical audit. The MAC also reports into the Cambridge University Hospitals NHS Foundation Trust Clinical Governance committees. This ensures robust controls are always in place for the quality and effectiveness of care we deliver.

Our Clinical Director is Dr Peter Pugh, lead consultant cardiologist, who also holds the position of Clinical Director of Cardiology at Addenbrooke’s. This closely joined governance and reporting structure helps to ensure clinical safety is maintained across all our services.

Cambridge Heart Clinic is a partnership between the Cambridge University Hospitals NHS Foundation Trust (CUH) and Regent’s Park Healthcare (RPH). The partnership is led by an Executive Management Team (EMT) comprising senior executive directors from each organisation and the Clinical Director, Dr Peter Pugh.

CUH is represented by Mr Nicholas Parry-Ockenden, Divisional Director at CUH and Dr Anil Ohri, Chief Executive of RPH. The EMT meets at quarterly intervals and provides strategic, financial and operational steer to the partnership.

Skip to content